PCA Technology Group's proactive approach ensures right-sized network support, all the IT services needed to handle the particular complexities of your company’s data, network/systems performance, and security needs to provide the platform for your business to drive growth.
PCA offerings include Managed Services, Outsourced IT, Cybersecurity, Cloud Computing, Software/Mobile App Development, and VoIP. PCA has been serving customers like you since 1989. We work with a broad range of customers, covering small business, mid-market and enterprise organizations across all industries. We are headquartered in Buffalo, NY serving customers throughout the Western New York region, and across Upstate New York. And, as their businesses have expanded, we go wherever our clients need us across the United States.
Our focus on innovation and our open-book management style have fueled the expansion of our own business, and has helped earn us the deep and long-term relationships we have with many of our clients. Each member of our team has a stake in the success of your business, as well as our own. We are a place where passion for technology is our way of life, and we look forward to helping you strategize and implement the right IT approach to transform your business for your future.
Unlike other IT service providers, the PCA Engagement Model begins at our very first meeting. It is designed to develop a rapid understanding of the business to help you make the right decision and drive the right business results. Throughout our engagement with your company, our focus centers on four principles:
PCA's solutions are scalable and based on the specific needs, size and type of organization. They are not driven by the need to meet equipment, software license, and services sales quotas.
Regularly scheduled face-to-face IT Review Meetings to strategize and plan as a team for both current and future needs.
Multiple support engineers assigned to every account to ensure complete business continuity. All senior network engineers are cross-trained across all PCA offerings.
Work to root cause resolution of network issues with our "whatever it takes" approach, without being restricted by your fixed price managed services agreement.
Assess your current IT Infrastructure including hardware and software, both on-premise and cloud.
Evaluate your current network status to identify strengths, weaknesses, gaps, and needs.
Review and discuss your current and future initiatives and goals that your IT systems must support.
Recommend an IT approach that will best support your business needs, initiatives and growth goals.
Onboarding process begins for new customers upon the commencement of our partnership.
Roadmap is developed over time to design, plan and drive your IT ecosystem to support and grow with your business.
Review the progress, status, activity, projects and needs with you on a proactive basis.
Contact Us for more information by completing the form below or calling us at 716.632.5881.